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Shop Policies

Customer Information


To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, contact number, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom orders, for example), if you contact us directly.


We rely on a number of legal bases to collect, use, and share your information, including:

1. as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
2. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.


Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of our customers, or others.


We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements.


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

1. Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
3 Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact Options

If you have any questions or concerns, you may contact us at: Alternately, you may mail us at:

Brittney Paige Couture, PO Box 143, Warrnambool, Victoria 3280, Australia


We ship all items through Australia Post.

DOMESTIC orders - we use Regular Post (3-5 business days), Express Post Domestic delivery takes 2-4 business days.

INTERNATIONAL orders - We are currently not shipping internationally.

- Please make sure that your 'ship to' address is a secure and current address.

- Please contact us if you have any queries before ordering.

Order Cancelations

We only accept order cancellation (for wedding veils ) within 3 days of purchase.
If you need to cancel your order, please request a cancellation within 3 days of purchase via email at
Once a cancellation request has been accepted and approved, a full refund will be issued and a confirmation email will be sent.
This process takes a few days to complete. The refund should be back in your PayPal balance or on your credit card within 5-10 working days.

Refund Policy

Please understand every item is made to order, therefore we do not accept exchanges or returns.

If the wrong item was mistakenly shipped to you, please contact us within 3 days of receiving your purchase, return the item (at our expense) and we will send you the correct item as soon as we can (we will advise you on the rush production time before we ship it) unless you prefer a refund.

Please make sure when returning the item that it must be in new condition, perfume free and returned with all tags and packaging, and accessories, if there is any.

All products are quality checked before leaving so we are confident this will not happen.

Shop Policies: FAQ
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